Responsible Gaming

We at DreamWins see online casino games as a positive entertainment for adults. DreamWins is committed to endorsing responsible gameplay and promoting the awareness, prevention, and treatment of problem gambling. DreamWins’s Responsible Gaming Policy aims to minimize the negative effects of problem gambling and to promote responsible gameplay. We believe it is our responsibility to you, to ensure that you enjoy your experience on our site, while remaining fully aware of the potential social and financial harms associated with problem gambling. To assist our customers in playing responsibly, we ensure that all our staff receives responsible gambling awareness training through utilizing the following information and features that we provide on our site.

Maintaining Control

Whilst the majority of our customers play within their means and limits, for some it can be more difficult. In order to maintain control of your gaming habits we would like you to bear in mind the following points:

Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
Only gamble when you can cover the losses
Keep track of the time and monitor the amount of money you spend
We can set deposit limits on your account to help you control the amount you can spend.
Should you need a break from gambling, take a temporary break or self-exclusion can be set on your DreamWins account by contacting our customer support team via chat or email.
If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations, which we have listed below.

Self-Exclusion

If you have concerns about your gambling and feel you may need to take a break, we offer various solutions. Implement self-imposed deposit limits on your account, this can be done by our customer support team. Take a temporary break, ranging from a day to three months, as a cooling off period. Your account will automatically reactivate once the specified period ends. This can be enabled by our customer support team.

Opt for self-exclusion, with a minimum duration of six months. It is important to note that once self excluded, the account cannot be reactivated until the specified period ends. To self exclude you must contact our customer support team via chat or email.

WHEN THE FUN STOPS, ITS TIME FOR YOU TO STOP

Do you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else’s then the following questions may help you find out.

Does gambling prevent you from attending work or other engagements?
Do you gamble alone for long periods of time?
Have others ever criticised you for your gambling?
Have you lost interest in family, friends or hobbies due to gambling?
Have you ever lied to cover up the amount of money or time you spend gambling?
Have you lied, stolen or borrowed in order to maintain gambling habits?
Are you reluctant to spend ‘gambling money’ on anything else?
Do you gamble until you lose all your money?
After losing, do you feel that you have to try and win back the losses as soon as possible?
If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Does gambling make you depressed or even suicidal?

Support Groups

The more questions that you answer ‘yes’ to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organisations detailed below.

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operate from locations worldwide. The site can be accessed at: www.gamblingtherapy.org

OVER 18s ONLY

No Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to play on DreamWins. We take the age-verification responsibilities very seriously. We carry out age-verification checks on all customers who use payment methods that are available to under 18s and additionally perform random age-verification checks on customers using other forms of funding methods. We may ask for information to verify your age and could restrict or suspend your account until your age is confirmed. PLEASE NOTE: That anyone under the age of 18 years old found to be using this site will have any winnings forfeited and may be reported to the appropriate local police force.

Filtering Systems

DreamWins advises and encourages its customers to prevent minors from accessing gambling websites. Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. Because our pages are ‘labelled’, filtering solutions being used to prevent gambling access are able to detect our site’s content, and block our pages. If you share your computer with friends or family who are under the legal age to register or play on our site, please consider parental filtering solutions such as: – Net Nanny™ – CyberPatrol